Legal documentation
Terms, Refund & Dispute Center
The operating rules for lessons, LeoCoins and payouts on Leonoria.
Last updated:
Section 1
Core Platform Use & Safety
Leonoria is an online interactive marketplace connecting independent TEFL tutors with students. The platform maintains a strict zero-tolerance policy for harassment, discrimination, or sharing of personal contact data (emails, phone numbers) inside private chat windows. All communications and lesson execution must remain securely inside the Leonoria workspace ecosystem.
Section 2
LeoCoins Wallet Disclaimers
LeoCoins are virtual utility tokens specific to the Leonoria framework ecosystem and hold no external cash valuation. Purchased LeoCoins do not expire: they remain in your wallet until you use them, with no time limit and no dormancy deductions.
Section 3
Cancellation & Refund Policy (20% Split Safeguards)
Teacher Cancellation
If a teacher cancels a scheduled class slot at any time before the session begins, the system guarantees a 100% full reversal. Direct card payments are refunded through Paystack, and LeoCoins are returned to the student wallet instantly.
Student Cancellation (Fair Notice Rule)
Students can cancel a booking with zero penalty up to 24 hours before class starts, receiving a 100% refund. If a student cancels inside the late 24-hour notice window, no refund is granted. The platform collects its standard 20% service fee, and the remaining 80% net take-home earnings are distributed directly to the teacher to protect their held schedule block.
Section 4
Dispute Resolution Protocols
In the event of connection failures or system bugs occurring mid-lesson, either user can trigger a dispute flag within 24 hours of the cut-off timestamp. Disputed sessions freeze the transaction balance, routing the class ledger to the hidden Admin Compliance Review dashboard. The Leonoria Admin Team holds ultimate administrative final authority to examine lesson logs, review timer metadata records, and issue binding coin or cash refund arbitrations.